Contacts
Gitav Easy Stay
Gitav Easy Stay
We know how important it is for you to plan a stress-free vacation, especially when traveling with family or friends. That’s why Gitav has created “Easy Stay” rates, offering you maximum flexibility in case of last-minute unexpected events.
Choose the option that suits you best!
Takyon
Until when can I cancel my booking?
The booking cannot be canceled, but you can resell it to other users on Takyon until 11:59 PM on the day before check-in.
What reasons are accepted for a refund?
Any reason.
How much is refunded?
100% in credits if the vacation is resold.
Takyon always guarantees a purchase offer in credits—usable on the platform—equal to 50% of the booking price.
How can I request a refund?
To resell your booking:
1. Visit Takyon (https://takyon.io)
2. Go to Wallet
3. Click on “Sell” and set your price
Takyon will send you an email within 24 hours with the Tak (the resellable version of the booking) and detailed instructions on how to manage and list it.
For which accommodations is the rate available?
– The Caesar Hotel Venezia 2000
– Gitavillage Le Marze
BeSafe(*)
Until when can I cancel my booking?
Until the day of arrival.
What reasons are accepted for a refund?
Any documented reason (e.g., illness, injury, vacation cancellation, natural disaster).
How much is refunded?
– 85% of the booking value.
– A 15% deductible is applied, except in cases of hospitalization or death.
How can I request a refund?
Contact the BeSafe Customer Care Service, available Monday to Friday from 9:00 AM to 5:00 PM, by sending an email to info@besafesuite.com
For which accommodations is the rate available?
All Gitav properties.
Credit Card as Guarantee
Until when can I cancel my booking?
Up to 3 or 7 days before arrival.
What reasons are accepted for a refund?
Since no prepayment is required, you can cancel for any reason.
How much is refunded?
No prepayment means no refund is needed.
How can I request a refund?
Simply cancel your booking online or send a written request via email to the accommodation.
For which accommodations is the rate available?
All Gitav properties (subject to availability).
(*) BeSafe also includes:
– During your stay (from arrival to departure): you will benefit from medical assistance, baggage protection, theft coverage, and roadside assistance.
– Customer support before, during, and after your stay.